So the product and service is #1. We have various ideas how to execute this. This doesn't mean we believe we can "beat" Amazon. That isn't our goal at all, nor does it need to be. Our goal is to make it easy and convenient for the average American to shop sustainable friendly products.
That said, because it's worker owned co-op vs an investor owned business there is potential to actually build "a customer centric company" ;) This is bc unlike Amazon we aren't under same economic pressures as a typical VC or investor owned company.
Plus, there is growing concern around income inequality, job security and general democracy both in the work place and in society. Consumers are looking for alternatives. By building this as a worker owned co-op we address all these things and more.
Yes "content" or product/service is king, but by building it as a worker owned co-op we may actually have a market advantage that consumers will be able to see.