Sadly, sometimes this is the only way to get a human review on issues like this. Go public and be heard or face the ceaseless automated rejections.

Well, this is the closest to an actual app review support forum that Googlers actually read, sadly.

Does a single soul believe the Google review process is fair and reasonable any more? Only the social media option gets results because it causes them enough PR pain. And there's no sign, at all, of that changing.