No one should be worried about perpetual licenses or offline support for an app that hasn't proven it even solves the problem in a viable way yet. If those things are key to your purchasing decision then you probably ought to be buying from established businesses with proven products and good support, and that is definitely not any startup I know.
I suspect your comment betrays the fact that you think the first version of a startup's software is the first finished and stable version. That's the main problem here. Startups need to be selling long before they're at that stage.