> very good at optimizing metrics... shoot themselves in the foot with some short-sighted action.
Their optimization strategy informed them to shoot their customers in the foot.
Their optimization strategy informed them to shoot their customers in the foot.
The big questions are whether their metrics factor in customers who avoid google's products to begin with, knowing they might end up getting shot in the foot, or whether they have a moral obligation to not shoot their customers even if they can make more money that way.