Google's fundamental relationship with users is statistical, and I think it shows. They're very good at optimizing metrics; their search, for example has remained the leader 20+ years on. In that world, if you lose a few users or give a bad experience, well, there are plenty more where those came from, and the ones who leave will often come back.

I think they mistakenly bring that attitude to their consumer businesses, though. The stories of bad customer experiences are legion. Like you, I've learned that I can't really trust them. Which is true of all companies, of course, but it's different with Google. Amazon is even more rapacious, but I trust them to be long-term greedy, to not shoot themselves in the foot with some short-sighted action. For all their flaws, they understand that customer relationships have long-term value.