Listen to your customers here.
If there are people that want a call, offer the option, but please don't force it. And don't do sneaky updates to your terms which make this a requirement.
usiegj00, don't make the mistake of assuming that most commenters here are just junior JavaScript programming trolling on a forum. Half your customers are reading this thread today.
Hmmm, doesn't a terms update require the customers to re-agree to the terms? So if they made the update to terms about requiring a call, and never requested customers re-agree to the terms, then technically the customer doesn't have to follow said terms, correct? The old terms are still in play, or the account must be canceled.
Loophole?