Hey dude--we're not a consumer service so rest easy! If you're running a business, you want a vendor that you can call (why folks running real businesses love Rackspace and hate AWS when things aren't working).
- You are nobody to tell us (business owners) what we do or don't want.
- Can call and have to call are two very different things.
- Your reference to "real businesses" is prepotent and condescending. Also, I enjoyed the irony given you just admitted in another comment that Baremetrics is a sinking ship.
Hey dude, you can rest easy! I promise that no "real business" I'm involved with will ever use Baremetrics while you're running it.
Listen to your customers here.
If there are people that want a call, offer the option, but please don't force it. And don't do sneaky updates to your terms which make this a requirement.
usiegj00, don't make the mistake of assuming that most commenters here are just junior JavaScript programming trolling on a forum. Half your customers are reading this thread today.
Hmmm, doesn't a terms update require the customers to re-agree to the terms? So if they made the update to terms about requiring a call, and never requested customers re-agree to the terms, then technically the customer doesn't have to follow said terms, correct? The old terms are still in play, or the account must be canceled.
Loophole?
That may have been true when Rackspace were competent.
However, that was years ago, prior to them being acquired by a private equity firm.
No-one in their right mind should use Rackspace these days, under any circumstances.
Being able to do everything important about a service myself is one of the criteria I use for selecting services, including cancellation.
And you most definitely can talk to AWS on the phone. With paid support (which I'm sure your real businesses are using, right?), you can get a call back almost instantly any time of day.
That’s the point.