> HN is read by lots of folks, but it's also filled with trolls

Just wow..

I may have had my differences with the HN mods, but this place is NOT filled with trolls. If anything, it is quite troll free.

I’m not hung up on consumer vs business or legality. I’m trying to point out that you sticking to your guns in this situation sends the message that you don’t care about inconveniencing the people you’re doing business with. I understand these are soon-to-be-ex-customers who are about to have no value to you. But you have a chance here to leave them on good terms so they can recommend you to their friends. You are instead leaving a bad taste in their mouths.

Since you are targeting global customers, just FYI in a lot of European jurisdictions a written “expression of will” is enough. So nobody is buying this obligation to call ruse.

I've never seen a business talk to a business, actually.

I think Brian will be burned out in a week once unhappy customers start to call him

>Hiya--we're not a consumer service, so yeah, I'm asking people to call me.

Hey man, just wanted to let you know that you've accidentally placed free trial and mailing list buttons on your home page. Seeing as you're not a consumer service and all you probably want to take those down.

You've also accidentally integrated with the consumer service known as Stripe, who have the horribly consumerish feature of closing your account right in account settings. Might want to get on that before the Coalition of Serious Business finds out.

Uh, no, sending meat sounds over air is the worst form of communication ever, packed with ambient noise, other noise, aggressive compression, low volume, intermittent radio signal and heuristic commutation that works only every other time.

So, you're discriminating against deaf people? Boy, you're going down big. You have no idea.

This just smells of completely misunderstanding who you're targeting.

Good luck, you're going to need it.