And herin lies the problem of this attitude.
The original commentator posed a solution, "Call them" but no phone number.
The second commentator realized this gap, and asked, "What is the phone number?" One could reasonably expand upon this, it certainty hasn't occurred to me that you could call them and talk to them either. Do you need to be enrolled? Is the number secret? Where is the number. Clearly the first commentator must know this and more, as he is posing it as a solution. At the very least, he must have the number, or know where to get the number.
You, the third commentator, come in with the Google Result. Obvious to some, just Google it. Not obvious to others. If it wasn't obvious that you could call them, it would be less obvious that the number is simply publicly available. Further, search results can sometimes be inconclusive, and while this one was the first result and directly on Apple.com, other queries are not so obvious. Again, the first source clearly had the information, and he was directly asked when he did not provide it.
That is why communities, question and answer sites, forums, Stack Overflow, and everything else exist. Direct knowledge from people who are verified or profess to having the information that you seek. Some people feel better about direct conversations or direct answers from people vs. casting their fishing hook out in to the giant open Internet and hoping they catch their answer. Some people aren't any good at searching. Sometimes just asking someone who knows can be quicker.