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I work at a company that spends a lot of money at AWS, and one of the many support channels we have now is through shared Slack channels.

I can imagine that the main driver behind IT announcing Slack support was for their customer-facing staff to be able to provide support for their customers.

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I would be interested to know more about these AWS Slack channels. Are the official? Do you get them with a particular support plan? Where can I find out more information on this?

They are officiall and we use our own slack instance. We have an internal dedicated slack channel with our aws team i(technical account manager, solutions architect etc) as well. It can be handy just for organising meetings etc but it is really hit and miss depending on your account team. We are on an enterprise plan.

It definitely helped to have a faster turn around time and provide more visibility for people.

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