When this type of stuff starts happening, I take it as a sign that the software has reached "critical mass", is now in a runaway cycle of increasing abuse of its users, and migrate away as quickly as possible.
Thunderbird, years ago for me.
If a human acts abusive towards me, it is logical to end the relationship, even if it is years old.
I am a tolerant person, so once or twice I may accept excuses and justifications, but after that, it's time to distance myself.
I don't see why it should be any different from software. If I feel like I am dependent on it and "can't" move away, all the more reason to prioritize finding alternatives.
It is irrelevant whether the causes are incompetence, malice, or "accidental", the result is all the same, and I cannot allow it.