This sounds like a true nightmare.
Do you have a link for more details?
Do you have a link for more details?
The relevant bit:
>[customers] were texting with their account managers, because the account managers had no access to any internal systems. Reportedly, the corporate VPN was not working. My thesis is... everything was single-tracking through a corporate VPN that itself was subject to this disruption... their traditional tweets have been done through an enterprise social media client called Sprinklr