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Reminds me of a recent outage from IBM Cloud, where the VPN was hosted on IBM Cloud so employees couldn’t log in to fix it, and the email is hosted on IBM Cloud so support teams couldn’t email customers to let them know and even access to their Twitter was behind the non-functional VPN so they couldn’t tweet during the outage either.

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This sounds like a true nightmare.

Do you have a link for more details?

I actually heard the details on a cloud-related podcast, but I found a transcript of the episode here: https://www.lastweekinaws.com/podcast/aws-morning-brief/whit...

The relevant bit:

>[customers] were texting with their account managers, because the account managers had no access to any internal systems. Reportedly, the corporate VPN was not working. My thesis is... everything was single-tracking through a corporate VPN that itself was subject to this disruption... their traditional tweets have been done through an enterprise social media client called Sprinklr

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