Hacker News Reader

what a scam. who can hold them accountable for cheating those who paid for uptime guarantees?

I guess the lawyers of those who paid for uptime guarantees...

This is a relevant comment. I agree. Who will hold them accountable for violating uptime guarantees? Nobody? Then what's the point or purpose of an uptime guarantee? Marketing value?

If it’s in a contract, companies can sue. And big enough customers who have lost enough money due to the outage would definitely threaten to sue to recover that money.

We just ask nicely. Never really had a problem getting a huge % discount on the bill because of an outage. Extra bonus for us since there's no bottom line impact since we can tolerate some downtime (just annoying for engineering).

Wouldn't the contract specify the remedy? Or do they actually on paper really promise uptimes that on a single isolated data-center level no one can keep?

> what a scam. who can hold them accountable for cheating those who paid for uptime guarantees?

Never trust that. Deploy in multiple regions (and AZs within those regions) if you really cannot tolerate any downtime.

Reply on news.ycombinator.com