I'm more frustrated by the lack of diverse body types... there is no way malnutrition, lack of modern-day medicine and violence can produce as many healthy bodies as what we see in Ubisoft titles.
Then you have to realize that in having your character call someone disfigured in your fictional work is also mean without treading extremely carefully. You have to use your voice as the narrator to make it clear that this wasn't an okay thing to do. It's the same as DnD rules where "it's what my character would do" isn't an excuse for being cruel and making people feel uncomfortable or unwelcome. Everyone has a story of that one guy who makes women uncomfortable by having their character rape someone -- sometimes someone in the party -- and get mad when the DM says no and kicks them out.