> These solutions are all mathematically consistent. We just don’t know which one of them is correct. And why is that? It’s because we cannot observe black hole evaporation.

> You need data, there is no data, and there won’t be any data. Which is why the black hole information loss problem is for all practical purposes unsolvable.

She didn't say it was inherently unsolvable, only that it was practically unsolvable. There's still the possibility that it could be solved with some other data that doesn't require observing black hole evaporation.