Many rich people are incredibly miserable and basically stuck in a position they cannot escape from. That doesn't mean they aren't doing a lot of harm (they are) or they aren't aware of it (again, they are) but they might not see a viable way out of it.

I remember when Zuckerberg was just seen like a nerdy, awkward kid suddenly put in big boy pants and people empathizing with him, and not like the eldritch abomination/reptilian drone he's seen like these days.