I've always understood this to be a marketing victory on Apple's side. From what I've seen, using Mac/iOS isn't any easier or more difficult than Windows/Android.
Are there even a single example that anyone can point me to of this kind of borking happening to Macs?
My relatives recently bought a Mac because they liked how it looked (big on interior design). They couldn't figure out how to navigate up a directory in Finder or access files from an external hard drive.
As soon as I gave them all iPad mini and iPhone, they all found it easier to FaceTime.
Although, the chat issue was solved by WhatsApp in my opinion, by requiring phone numbers thereby reducing the need for passwords and reducing spam, greatly simplifying chat for the non tech and English literate in my family.
The developer experience on Apple tech is pretty bad and getting worse -- but for the other 99% of the people, Apple seems to be the best tool for them.
No they haven't, proof: the lack of tactile feedback on the iPhone 7+ is a usability impairments for seniors.