Is this a serious question? If a seller fails to get my package to me then of course I'm going to leave a bad review - that's literally what I'm paying for! If they have problems with their shipping vendor it's their problem, not mine.
You're more than welcome to review the seller shipping experience (which shows up on the seller detail page that probably gets little traffic), but anything you post about a seller-specific incident on the general product review set isn't helping anyone.
Say you buy a product listed as "Cool WebCam HD". You might deal with "xXCoolSellerXx" while I would deal with "GadgetSeller51". By leaving a bad review unrelated to the item, you are drowning the actual bad reviews and hurting quality sellers.
Upon purchasing a product on Amazon you will receive a link to review the seller. That is where you are to put your review about the way the seller dealt with you.
Exactly, leave a bad review. But leave it at the right place so that this review will have an impact.
Say you buy a new car at Honda and the salesperson scams you. You would not go on a car review website and review the Civic with "1 star, the salesperson was corrupt". You would call the dealership and tell them "this salesperson is crap" or you would call Honda headquarter and tell them "this dealership is ruining your name".
Why would this be different on Amazon? When a marketplace gives you a bad experience, you review the marketplace itself or the seller. Not the product, the company who makes the product has no control over the marketplace.
My money goes to Amazon, in exchange for the working product in my household. Anything goes wrong, goes to Amazon. They could always pay somebody to read the reviews and talk to their resellers if they don't adhere to shipment standards.
If I hurt quality sellers, I'm terribly sorry - maybe they shouldn't sell on a disreputable platform.
If it was a item specific shipping problem, like Amazon packed it in such a way that it arrived broken and could be expected to arrive broken, that's somewhat useful, although it probably applies to the whole product category (btw, don't buy hard drives from amazon if you don't want them to be packed in a big box with like 3 air pillows and banging back and forth for the whole drive).
If a fork lift smashed into the package at the warehouse, that's just bad luck, not a product issue; contact customer service.
Exactly, which is why you should review your seller negatively so that Amazon can take steps in removing that seller from the marketplace. Amazon reads the reviews you put on a seller and take almost immediate action. When you review the item, they don't. So not only are you wasting your own time, you are wasting everyone else's.
You’re doing the equivalent of leaving DoorDash a bad review on the App Store because you didn’t like the takeout you ordered.
I mean it’s on DoorDash and you’re charged by DoorDash. As far as you’re concerned DoorDash is responsible for your McNuggets.
Perhaps Amazon should let sellers brand their product pages. I just looked at DoorDash Android app and the restaurant name is prominently displayed on each listing in the search results and even includes their logo when I click in.
Amazon is doing their best to hide from me who I'm buying from so I can only assume they want me to think it's them.
Then either you weren't trying very hard or you need to put your glasses on. It's in the same place on every listing that has Add to cart/Buy buttons: under those buttons, after the "Secure transaction" link.
If I can't find it, and I'm actively looking for it, there' something wrong with the page. It is not obvious like DoorDash is obvious. I don't think you can argue that in good faith.
> Dispatched from and sold by <seller>. / Sold by <seller> and Fulfilled by Amazon.
It's also listed at the checkout screen for each item:
> Items dispatched from (Amazon EU Sàrl or <seller>) / Sold by:(Amazon EU S.a.r.L. or <seller)
I'm choosing between pictures, descriptions, and reviews of products on Amazon. In that context, the individual seller (and there might be a dozen for an individual product, though typically only one marked Prime) has nothing to do with the delivery, and it's a question of the quality of the actual product.
For what it's worth, I have Prime, live on the end of a private cul-de-sac and have zero problems with package theft, typically filter by Prime-eligible products, and have bought thousands of dollars of stuff on Amazon. I can think of two instances where the products didn't get to me, and one of those was an exception to my Prime-eligible filter. The other time, I waited a week for my 2-day shipping, contacted Amazon, and they shipped a second unit. A couple days after the second unit arrived, the original also made its way to me at the end of a long, tortured journey through the wrong state, no idea what happened there (I contacted Amazon when it arrived and they said I could keep it...good service!)