EDIT: with that said they did a great job fixing my phone with an hour or two.
EDIT: with that said they did a great job fixing my phone with an hour or two.
(IANAL, could be wrong)
The real underlying strategy here is to leverage people's general ignorance of contract law in order to intimidate them into thinking that they are contractually bound when in fact they are not, at least not legally. As a practical matter, the need to pay a lawyer often trumps the actual law (another lesson I learned the hard way).
This is so they can reuse the parts as “genuine” to do the next customer. The watch repair industry is notorious for this. They replace more than they need to, using aftermarket parts, and keep the originals for their own stock.
I was naive but I couldn’t conceive of that happening, going through a legitimate and large jewelry business.
The receipt was really long and not like a normal checkout receipt.
Also part of the profitability of uBreak was selling broken components removed from devices (like good LCDs with broken glass) back to OEMs to be refurbished, so that's why they don't let you have the old parts back.
She told me that it was a policy of Samsung...
We certainly didn't tell them it was some company policy, and LCD replacement was cheaper if your LCD was in good shape so its pretty transparent