He tried to remove the inventory and wasn't allowed to.
>When he tried to submit an inventory removal order through Amazon's web portal, it wouldn't let him.
>When he tried to submit an inventory removal order through Amazon's web portal, it wouldn't let him.
Did he try to submit the removal order, like one day before, or way earlier? Did he try it only once? Did he communicate this to amazon? He was obviously in contact with them for a longer period, did he mention that he can't get the removal order submitted?
My own experience is that Amazon doesn't even bother verifying that complaints were submitted by the brand before acting on them. There's multiple documented cases of people impersonating brands to get sellers kicked off Amazon.