They are a publicly traded company. They have a team dedicated to engineering support. A better article would include a management and hiring postmortem. It's shocking, really. Humility is nice, but competency is also nice.
I found it quite interesting. I've been working in deployments for over 20 years at some pretty big places, and never really though about this before. I now have a new tool in my toolbox, and I'm quite happy about it.
The culture change in our industry, towards warm fuzzies and away from tech screens, results in calculable waste. Time, money, electricity, customers. We lose good engineers and tell ourselves they were a bad fit. We push crap on users just to sell ads. Then we write engineering posts to brag about fixing our own mistakes. It's a terrible shame and I speak up about it to remind everyone there was a time when RTFM would be the only response to this.
Edit: rate limited but one last thing: are we this forgiving of Equifax when they oopsie our data? Seeing this would immediately make me wonder if anything I have shared with Pinterest is safe. That's why they owe us a postmortem and not a thirst trap.
The kind of culture you're in favor for, blaming engineer for mistakes and punishing them, is exactly what makes the kinda of Equifax mistake possible. Suddenly, people stop to improve things and just do the minimum possible so they can keep their job, since anything else can cause a mistake that will cost your next performance cycle (or even worse, your job).
2. RTFM made sense when you wrote code in one terminal window and compiled it in another and then shipped a CD. There is no way you can RTFM for every tool you use at a modern software company. NO ifs ands or buts, it just is not happening. It sounds like you are looking at a nostalgic view of the past, and not understanding the context of the scope and scale of software that is built these days.
3. Engineers should be encouraged to share their learnings with each other to collectively 'raise the tide'. I will never pooh pooh a development team wanting to share their learnings, even if you may or may not think it was a good idea, it may have helped their team or someone reading the article.
4. We've been pushing crap to sell ads since advertising began, grow up and take a longer look, the technology has complicated it, but it's still the same as it always was.
But do I agree RTFM is frustrating advice for a lot of things. Especially if you aren't going to use such information often enough, so will keep forgetting it anyway and have to start over with the manual each time.
This is related to one of biggest frustrations in the last ten years. We used to master the tool set. But now there are so many tools. Some of them we don't used them often enough. I find myself doing a lot of guessing whereas before I knew what was going on at every step.
I have not noticed, in the past decade, any move away from tech screens whatsoever.
Still, I’ll see if it works for our pipelines, and we can get our clone from 20s to 1s
Take yourself as an example: in spite of the wide availability of free certificates you are still hosting your domain without using a secure transport layer. Some would take that as incompetence. Others would assume you have more stuff on your plate rather than that you don't have high standards.
Am I in favor of the aggressiveness of OP in other posts? No. Am I using SSL myself. Hell yes.
Nonetheless, I understand that there are people who feel that consuming public information like on a private homepage is nothing that necessitates using SSL. Even if I myself have a different ideology/value set governing my decision.
I once heard the comparison that it is like the difference of sending a letter and sending a picture postcard. Not sure if I buy into that, but I can't argue against it on a purely rational basis.
We take security very seriously. But we don't take anything too seriously.
Edit: by the way, persuade me that there's an upside and I'll turn it on.
Deciding which things take too long is profiling. Maybe you do it in your head or with pencil and paper instead of using a software approach but I think your position aligns with "good teams profile everything".
The purpose of this post is not to educate. There's nothing in here that anyone can use to improve. It's just marketing.
And it is impossible to know it all, I like these articles just for the differing ways people work
My response is always the same: I've just run into these bugs more often than they.