To her, and to anyone else, this is a shit piece of furniture. The truth is that it’s largely operator error. “High quality” furniture is almost impossible to fuck up. It’s preassembled and built like a tank.
IKEA furniture is what the owner makes it. If the owner builds it well, and keeps the screws tight, and doesn’t overstuff it — it’s brilliant stuff, and will last a long time.
If the owner does a half ass job putting it together, and lazily tightens the screws, and expects it to stay good forever with zero maintenance, it will devolve into crap.
You could find an analogy between Mac vs. Linux here somewhere — though, it’s not perfect.
Anyone who thinks IKEA is anything less than an industrial design marvel should go buy a few things there. Having done so recently, my perspective has completely shifted, and I actually love IKEA.