In retail, you know that the handful of garbage people who abuse the return policies ruin it for everybody else and eventually become why good companies ultimately go from having a very loose and customer friendly policy to a strict return policy.

I’d fault tesla for not replacing the first policy with something that protects them and the customer in some way though. If customers can’t test drive their actual car before the purchase that makes it really tough to not have some kind of customer friendly return policy, whether it’s conditional or unconditional I'm not sure. But I think with their business model they would need some way to assure people when they buy.