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Comment by zepto | Hacker News Reader

This seems like marketing for a customer feedback system.

Is it more than that?

We think so! The feedback mechanism will be public, giving people the ability to voice their feedback on a broader scale

It's an interesting project. Thank you for sharing. But I'm also confused as how the problem quoted below might be solved by an issue tracker:

"They have built powerful and private systems...amplifying our basest impulses and fears to drive clicks, contributing to a polarized climate where even basic facts cannot be agreed upon."

I agree it sounds interesting, but I’ll second the other commenter who asked how you’ll avoid it just being another place for misinformation to be amplified?

https://news.ycombinator.com/item?id=24769238

From a company perspective I think this is a horrible idea, I don't want to push all my customers together so that they can all complain in the same place.

This is exactly why the internet is the way it is. I don't mean this as blaming you personally, it's just the incentives that exist under a capitalist system. The "problems" of the internet are structural in origin, and I'm skeptical they can be fixed with a chatbox.

I'm similarly skeptical they can be fixed with a chatbox. We're working toward a public platform where issues can be made visible on a broader scale. For those websites that would invite such feedback and be early adopters, we're creating a widget for them to do so. Eventually, people might come to expect this sort of public discourse.

That would be too human. Better to keep them isolated and trapped trying to communicate through opaque dark patterns.

Reply on news.ycombinator.com