I think we need to stop saying a company and instead use the name of the person or persons actually setting Tami up for this.
AT&T and Arise are not people. People made these decisions and put Tami in this position. We should use their names.
AT&T and Arise are not people. People made these decisions and put Tami in this position. We should use their names.
But getting to the core of your point, how would you allocate blame? Is the CEO responsible for every mistake? Do you part it out to various levels of management, based on their involvement with this specific case? Do you think it's better if more corporations copy Google's approach, and outsource all the low-wage work to avoid bring blamed for problems?
To be clear, I am not sure who is to blame for what, but I think the real problem is a shortage of opportunities for people at the bottom of the corporate ladder (as well as for those struggling to get on it). The average HNer isn't protected from exploitation by laws, they are protected by their BATNA (best alternative to a negotiated agreement).
In general with larger corporations this feels like it makes the most sense. With resources like LinkedIn it should be a lot easier to determine the person or person(s) in charge of these decisions along with the CEO.