Hacker News Reader

> Do you anticipate typing private info, backspacing, then replacing it with some bland query about switching internet plans?

I anticipate people accidentally pasting something from their clipboard that could be private/sensitive.

Or typing an irate and cursing message that they don't intend to send, deleting it, and then sending a polite message based on the first.

This might work in the customer's favor though as the rep might offer concessions to try and get back on good terms

Or they get irate at how dare they secretly be irate at me, I'm sick of all the irate people!

Or they may decide to put in minimum effort or just close the conversation saying "I'm glad we were able to help you."