Study marketing a bit, and you'll find loads of things that email power users loathe that still get an overall very positive response from the general public.
Know your userbase. Cater to them, not some random people on the internet with strong opinions.
Microsoft heard from hundreds of users who were heartbroken when Clippy was removed from Microsoft Word.
Case in point: Netflix's auto-play feature used to drive me bonkers, so much that I would try other streaming services first. How could they think this feature was a good idea? The only plausible explanation I've heard is that they were optimizing for user engagement. Users click around more to prevent the video from auto playing.
What I said also applies to any other metric, including (for example) income generation.