An interesting aspect to this story is that although there's no real evidence that a Facebook employee was involved, it still seems like a believable explanation to many readers including many commenters here. If a company's customer support is so bad that no one can tell the difference between being hacked and being abused by a rogue employee, does it actually matter what happened? I guess that it matters to the original poster, and I do hope that they do get their photos / account back, but in either case the message the message I'm taking away from the story same: your Facebook account could disappear tomorrow and you'd have no recourse.