I mean if you want to go out of your way to portray the company in the best possible light and OP in the worst possible light, sure.

Most people wouldn't consider a multi-million dollar corporation that is beholden to federal regulation their 'friend' though. And if we're continuing your painfully hyperbolic analogy, if said friend kept insisting that they had or were in the process of giving me back my pencil any time I asked them over the course of a year, I would have some grounds to complain.

Oh, my bad. By complain on a small independent forum I really meant 'crucify him in front of seven billion people'. My mistake.