As someone who has been responsible for large cloud budgets, I wonder if Google is aware that their "support strategy" toward both content creators/contractors and customers across the entire brand has completely ruled out GCP for me.

GCP might have great support. They may not have automated bots suspending accounts. They might actually follow the DMCA counterclaim process instead of some weird process on top of it.

I'll never know: I restrict Google products to casual, throw-away contexts. I've imagined myself trying to explain to my boss or a client "They won't respond" or "They say they can't provide any information." Just typing that freaks me out.

Anyway, if you want to be a huge corporation living under one brand umbrella, you've got to take the good with the bad. Google is for entertainment stuff and toys to me.