(Of course xxx and yyy are placeholders here.)
Edit: xxx.yyy.name comes from the .name registry, just like xxx.co.uk comes from the .uk registry.
(Of course xxx and yyy are placeholders here.)
Edit: xxx.yyy.name comes from the .name registry, just like xxx.co.uk comes from the .uk registry.
Of course, ".name" might not work in the expected way, but it seems a likely explanation for the issue you report.
Sounds like the tech support agent and supervisor got it basically right.
I'm sure they could if they wanted to. Gandi will happily do it for $15/year. I can only assume they've decided it's not worth their time to do so.
Your xxx.yyy.name is a subdomain of yyy.name and thus beholden to it. Unless it's something like a .co.uk domain, which with you mentioning .name isn't the case.
Whom do you pay for xxx.yyy.name?
Look, you can register one yourself: https://imgur.com/tIESzRr
You're surely familiar with domains like foo.co.uk? You don't have to own co.uk to own or transfer foo.co.uk, even though it's the uk registry, not the co.uk registry.