honestly, the company is amazing, they are the discord equivalent of domain hosting
Wait, do you mean something positive by this? Discord has always struck me as pretty horrible...
I'm not even quite sure how to interpret what you've said in a positive way. Maybe implied popularity, but it's debatable whether popularity is in fact a positive even.
What about discord has been horrible for you?
No ability to use third-party clients without being banned.
Sure, it's against the TOS, but I've been using an external client for probably 2 years and haven't been banned or warned. If Discord are aware then they've explicitly chosen to do nothing.