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> In the age of COVID, they [local retail] are also emerging as the most convenient option with delivery and pickup turnarounds in under an hour.

What?!? Local retail is being absolutely decimated right now. If anything, big box stores have had a resurgence as being “essential” with a wide product catalog gave them a temporary advantage. Most mom & pop retail are being crushed (obviously there are some exceptions).

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That’s what I would’ve expected too. But having spoken to many local retailers and seen sales trends, it’s the opposite. COVID has been a challenge for all, but local retailers have been uniquely resilient, using online channels like IG and Shopify to meet customers where they are.

Wariness of crowds is also not going away. A local retailer is likely to draw a smaller crowd at a given point in time than big box counterpart.

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