I recently ordered an illustrated novel with a rather heavy paperweight - Amazon shipped it in weakly padded envelopes and the corners were banged up. I even bothered to contact their customer service to ship it with better packaging, to no avail on the replacement item.

I then ordered 10 of the damn things, to see what the packaging would do. 4 came in one box, 3 came in another, and 3 came in individual poorly padded envelopes. The ones in boxes had insufficiently inflated plastic bags, and only 2 books out the entire 12 ordered (original, replacement, and the 10) were what Amazon defines as 'New' upon arrival, though all were shipped as 'New'.

Definitely a frustrating experience.

Edit: I returned all but the one showing the least damage, and received a full refund after some time.