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> But I don’t understand why they built a service and not a client.

Some of the core features aren't feasible with a simple client. For example screening new contacts by default, merging/renaming threads only for you, adding notes to a thread, save bits of content…

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> screening new contacts by default

A client could certainly handle this, but it may not translate to other instances of the client.

> merging/renaming threads only for you

An advertised feature that did not even work on their release. Maybe they fixed it by now, I don't know, I did not end up buying the product. The initial release was quite buggy.

Anecdotally, I’ve renamed and merged several threads between the initial release and now.

I know that feature was on their internal list of bug fixes, so it sounds like they got through at least that far on the list!

Yes, I don’t think they’re proceeding in order of report. I‘ve had any significant reported bugs fixed within hours. A couple minor ones are persistent. I assume whatever issue you saw with thread management was fixed quickly as it’s a core feature in the marketing, and demonstrated live by Jason in his product demo streams.

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