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> How the hell are they finding 0.81 average

Probably by using median as you suggested? Because it's impossible for mean to be less than 2.68.

Which is not reality, if there were 1$, 100$ and 200$ you wouldn't say the avg person would pay 100.

Thats not what they said. If it was the average, the sum of all plans (42 @ 0.81) would be 34.02 which is less than the most expensive plan at 108.

Avg would be 100.3, but médian would be 100.