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What’s nuts about the cancellation policies? Genuinely curious as I lead that team.

As a user it’s just frustrating to find a place you like and then see that you need to give them say two months notice. Or you can’t cancel at all.

It’s made me go back to hotels where you can usually cancel pretty freely.

There’s probably nothing you can do about that.

There’s a range of flexibility offered including many homes that have free cancellation until 5 or 1 day before check-in. Some are on Stricter policies that are more strict than what you would find with hotels but homeowners also have different risk profiles and the policies help balance that risk out.

In my experience flexible cancellation policies are extremely rare. At least hotels have that one advantage.

I used to never care much but in 2020 it’s been a big deal. Will the main attraction in the area I’m visiting decide to close down or impose unreasonable restrictions? Will the entire state close down or make me quarantine?

There’s so much uncertainty with traveling these days.

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