My point is not that it is less "important or impactful" but that working within a retail environment vs a corporate environment - even at Apple - is an apples / oranges comparison.
Apple has effectively the highest retail employee retention rate full in the USA (1) - they have led the charge in changing the retail paradigm for the better for 10s of thousands of employees.
My first job was retail and I would have killed to work at an Apple store.
Petty bosses wielding a 100 page HR rule-book that some back closet McKinsey intern produced to fire anybody at anytime (even in states w/good protections) is PAR for the course in retail.
Is it because corporate is evil or because managing a largely lower-education(2), transient workforce is incredibly challenging?
Is it nuanced and two sided? of course!
Did this maybe happen at an Apple Store?
It might have!
Could it have been a manager looking for an HR dept defensible excuse to get rid of a difficult employee?
Could just likely have been.
(1) https://www.hrzone.com/community/blogs/mark-mccormack/apple-...
(2) https://www.aspeninstitute.org/blog-posts/industry-at-a-glan...