Steve Jobs fought with Steve Wozniak about whether the Apple II should have user-accessible parts. Anti-user-access is in the company's DNA.
Of course it's very easy to imagine that bad serviceability is encouraged by some managers.
He didn't want anybody to be able to open a Mac and add memory, or a network card, or anything. Macs had Torx screws, back when nobody had Torx screwdrivers, and they needed have an unusually long shaft, or extension.