Apple of 13 years ago had just released the iPhone (or was about to release it), so it was a pretty different company.
Of course it's very easy to imagine that bad serviceability is encouraged by some managers.
He didn't want anybody to be able to open a Mac and add memory, or a network card, or anything. Macs had Torx screws, back when nobody had Torx screwdrivers, and they needed have an unusually long shaft, or extension.