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Great feedback, we're definitely planning on taking that advice :)

https://supabase.io/ is a YC backed open source realtime db. You may find it relavent for the transport layer

Congratulations on the launch :)

We're big fans of supabase :D

On the pluggability topic, please also make it pluggable with chatbots like Dialogflow (just like Kommunicate does it)

Massive value add.

You can generate a lot of dealflow from upwork and Fiverr.