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Comment by thed0t | Hacker News Reader

Just chiming in to tell my disastrous experience with the deprecation of Classic Sites.

A few weeks ago, we activated GSuite for our organization, and from then on could no longer access our Classic Sites. After a long and confusing support chat session, it turns out that our Classic Sites were simply wiped without a warning when we activated our GSuite for the same domain, because of a bug due to some funky deprecation-stuff of Classic Sites.

So yeah, we're pretty pissed that us subscribing to another Google product caused our old stuff to be deleted because of a bug. But it's not that surprising given the rush Google is apparently in to deprecate Classic Sites.

Oh, and I don't think Google's gonna take the time to fix this until the final ditch, so be wary if you still have Classic Sites and are getting GSuite soon!

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This smells like typical google. I naively signed up for GSuite for my domain earlier this year. After a week of ticket tennis with their support, they couldn’t work out how to fix me hitting gmail and it instantly redirecting to the admin console.

Also they require £30 payment (well $30 dollars with no other info on how to pay it in any other currency) to allow your org to create YouTube accounts now for some reason otherwise it throws an error. This is a policy decision.

Whole thing feels like an incoherent poorly designed mess.

I use O365 now which actually works properly so fuck ‘em.

>Whole thing feels like an incoherent poorly designed mess.

You can say this about the majority of Google products. They gain momentum because Google, but under the hood they're crap.

One of the best decisions I made was dropping Google and self-hosting my public-facing services. In this day and age, it's much easier to set up reliable, available services without needing an in-house data center. IMO, it's worth the small extra hosting cost to be the master of your own domain (heh).

I'm sorry, this sounds like a terrible experience. If you're comfortable, could you send me an email with the ticket # so myself or someone on the team can look into it? My email is zito@. Any additional context would be helpful too.

So once again we see that formal Google support channels are worthless, and the only way to get issues resolved is to complain in public.

Yes, that's how it works. Strong voice & solid platform equals instant assistance. Basically an influncer first support system. I don't go near them anymore.

This seems to be a case with a lot of companies, too (not just the giants). It's such a shame.

I was doing a domain transfer and didn't realize changing the primary domain will also nuke all your classic sites, for seemingly no reason. That was a fun cleanup...

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