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>the age old question of whether or not it's better to sell something cheaply at high volumes or more expensively at lower volumes.

Factor in the support you need to accommodate your customers and you have your answer :P

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You can just ignore support entirely and then it costs nothing. It's what Google does.

Better yet, create a "Help Center," that has 1,900 articles that all have a link that says, "Need more help?" and then that link goes to another of the 1,900 articles that also has a link that says, "Need more help?" And that link goes to another article, which has a popup that reads: Call 1-800-ABCDEFG. Then they call that number and get an automated system that says, "Thank you for calling. How can I help you today? You can say things like, 'I need help,' and 'I need different help.'" And then they have to speak all the menu choices. And the 0 button doesn't take them to a representative, only back to the first prompt.

This is too much fun to brainstorm.

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