Why public education continues to use Zoom is beyond me. Not only do they use Zoom, they spend upwards of $10/mo per student for it. For that price you get the entire G Suite platform.
We also tried self-hosting Jitsi, and while that kind of worked, we had some problems getting everyone to be able to connect to it and send/receive audio. It went on the backburner of things to look into more later.
Zoom has a lot of problems, clearly, but it solved THE most important issue: we can actually communicate successfully with it -- as in right now with minimal additional effort. That's why it won.
A not-so-subtle (and IMHO abusive) effort to get you to use Chrome instead? They've already done that with YouTube's new horrible redesign, it wouldn't surprise me if other Google app-sites were the same.
The state of web browsers is a mess but that's a rant for some other time...
When you drink a soda, minimal additional effort is to throw the can away, but if you think about consequences you'll probably make some additional effort and recycle it.
Some schools and states have banned Zoom. I think New York's educational system is one.
Where Facetime and G Suite (Meet) simply freeze, drop connectivity for 30 seconds at a time, etc... Zoom just chugs along at an extremely low bitrate but where you can still make out the audio and speak and be heard.
Other solutions are awesome when you've got dedicated bandwidth in your office. Zoom is awesome when your local ISP sucks, or the rest of your family is busy using the internet too and there's nothing you can do about it.