If you read the follow up article (linked to from the original) Samsung actually confirmed that they install the software.
* When told that did not make sense, SS personnel relented and escalated the incident to one of the support supervisors.
The supervisor who spoke with me was not sure how this software ended up in the new laptop thus put me on hold. He confirmed that yes, Samsung did knowingly put this software on the laptop to, as he put it, "monitor the performance of the machine and to find out how it is being used."*
http://www.networkworld.com/newsletters/sec/2011/040411sec1....
Just playing devil's advocate here but I wouldn't trust a "support supervisor" to know what he's talking about. He could be talking about the task manager for all we know. He could be just saying whatever he thinks will make this dude get off the phone so he can go grab lunch.