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Comment by curiousoffice | Hacker News Reader

Jesus dude have you used the app? Facebook is one way to login. Not the only way.

Kelly Smith Founder Zapd

Thanks for the response Kelly.

Yesterday when I downloaded it on my iPad it appeared as Facebook was the only way to login? Maybe I was incorrect and I simply missed something. If so, I apologize for my statement.

With that being said... I do love the app and think you're on to something big.

Don't apologise. If they don't recognise the extraordinary value of unsolicited first impressions they will just have to learn the hard way.

For field testing my iPad apps (for instance) I will just hand them an iPad and not give them any instructions or hints on how to use it. And then I will watch intently what they do and what they don't do. Two minutes of unsullied first impression is pure gold. The only 'downside' is that occasionally you learn that you have to redesign the interface...

Helpful tip: if you're just starting out it's probably not a great idea to post a rude comment on Hacker News in reply to someone who clearly cares enough to post a comment about your product.

Actually I disagree here. I'm grateful that the founder of all people actually took the time to respond. This show's that they care what their users think.

You're disagreeing with a phantom.

It wasn't the response that was being objected to, it was a (polite) suggestion that the rudeness of the response is not good marketing.

Nowhere does the replier suggest that the founder shouldn't respond at all, they are simply suggesting that a friendlier tone will look better than an unfriendly one.

See also: the old story about catching more flies with honey than vinegar etc.

I care about people who use the app and then respond with feedback based on actual usage. People who just say "shame on you" without knowing what they are talking about aren't helpful.

One thing I've learned is often times when people post a snarky comment like the one you replied to, they think they are talking into the abyss. Replying with some maturity and respect can often unmask the non-snarky person they actually are and make them feel bad when they realize what they said actually was towards a person who exists and is affected by their words.

What you did instead was insult them back and now you can be sure they will not have anything nice to say about your company. To do it on a place like Hacker News is quite shortsighted since you never know who you're talking to or who is reading your posts.

"To do it on a place like Hacker News is quite shortsighted since you never know who you're talking to or who is reading your posts."

Erm, shouldn't this go both ways? Like, isn't this equally applicable to posting snarky, uninformed comments in the first place? :)

It does, but jasonmkey is a new account, presumably with no reputation to protect and no new startup to promote on a website dedicated to startups.

Therefore, the most useful advice is that given to someone with something to lose. Whoever was "wrong first" is irrelevant to the outcome desired by curiousoffice.

I really don't see how the response is being perceived as rude. Aren't we being a touch sensitive (a trend I have noticed before here on HN).

Agree with your general point.

I agree ... the founder's responses here shows he needs to find some grace and humility.

Maybe all the ways one can use your product are not obvious to all of your customers and potential customers only a few hours after product launch?

Given the lack of content in the original comment, I didn't find the response rude. Perhaps not as helpful as asking "As we do offer different logs, what made you think we only offer Facebook? Have you used the app?", but in defense, the article itself says they were back up in a few hours, which indicates obviously the entire service wasn't predicated on Facebook.

The response just looks like a quick shot at someone that apparently didn't read the article.

More helpful tip. If you're going to make a snarky comment, use the app so you know what the fuck you're talking about. Too many comments on hacker news are from people who are completely uninformed or just haven't taken any time with whatever it is they are commenting on. Disclaimer: I haven't tried the app personally but only because I can't stand apps posting on my Facebook or twitter stream.

side stepping the snarky comment debate sadly raging on. I too am unimpressed about sites or apps posting to my stream (thankfully this has evolved with time), yet I have a question...

what level of "detail/information/explanation" would you need to feel comfortable using a product which has functionality you can activate to use with your stream or not activate and it wouldn't hinder your personal use of the site.

I read the article, and cared about your problem. I read this, and now couldn't possibly care less.

I believe the line is that you could care less, but that would take effort and you can't be bothered. :D

If you allow for the possibility of negative values for caring it is always possible to care less, it is just that there are diminishing marginal returns for that much anti-utility. :D

Alas, while caring can continue into infinity, zero is indeed the lower bound.

What about imaginary values of caring? Complex numbers need lovin' too! :D

Without having seen the app myself, could it be the case that it's designed in such a way to "strongly encourage" facebook signup? One of the design tradeoffs you or your designer may have made, consciously or unconsciously, was that some percentage of people might misinterpret your design as facebook-only unless there are very obvious signs to the contrary.

Of course, I haven't used the app myself, so I can't take one side or another on this one. Come out with an Android version and we'll talk. :) Either way, it looks like a cool product, so, kudos.

Here's a page of the sign-in interface to the app

http://29f.zapd.co

(And yes, that's a page made with the app)

Yes. We position facebook as the first option to sign in. The reason is because that's the easier way to create an account and that was the intent of Facebook's connect service. That said, this isn't why they blocked us. They blocked us to do too much posting of content per minute, per person. Good problem to have? Depends on how you look at it I guess.

Kelly Smith Curiousoffice.com zapd.com

Welcome to YC!

Reply on news.ycombinator.com