Support won't respond to your emails because it could be the attacker impersonating you, or he could still have access to your email and get info that way.
This is Standard Operating Procedure I've seen applied on stolen accounts in MMO videogames involving stolen credit cards and organized crime. Sometimes wait time was 6 months with no contact, because they needed to keep the evidence under seal for the police investigation and avoid tipping off the attackers.
Your 2-letter nickname and access to important projects makes your account a high-value target.
Did you have 2FA enabled?
edit: usually the email account got hijacked first, defeating the 2FA/1-time token. SMS is also easily hackable.