Isn't a 2 year warranty mandatory in the Netherlands/EU?
Many large companies have tried to skirt around these consumer rights, like Steam and E.A who both rejected the notion that they even do business in Australia, all to prevent issuing refunds. It's absurd. Telling a consumer they have no right to a refund when they do is even against the law here, yet Apple do it all the time.
Eventually I got to a senior representitve and they openly stated to me while denying my claim "I don't know why you expect me to know the laws in Australia". They bloody well should, though. Australia's consumer rights watchdog even forced Apple to display a notice on their website to prevent people being misled by Apple.