This seems to be the Tesla ownership tradeoff: you can live on the bleeding edge of driving experiences available today, if you’re willing to tolerate bad build quality and a service experience that makes Comcast look good.
But yes some people have had some terrible service experiences. But mine have been better than any dealership for any car I have ever owned
Tell me about it. I have to drive about 100 miles to the nearest Audi dealership to get my Audi fixed. The nearest Tesla service center is 180 miles away. I really want a Tesla, but I'd pretty much have to do all of the servicing myself.